Our full service hosting solutions are custom tailored to the exact requirements of your e-commerce site.
You will be able to monitor the utilization and performance of your site through our easy to use Customer Dashboard.
- The account manager will help you identify objectives, success criteria, and operational service level agreement.
- Our solutions architecture team will work with you to arrive at a design that meets your capacity, regulatory, reliability, and security requirements. This includes disaster recovery planning, if required. All costs are clearly presented, without hidden surprises.
- Our service implementation and transition manager will layout a clear plan and an implementation schedule to meet agreed-upon expectations. They will keep you informed of progress and proactively manage changes to the plan, so that there is no surprises.
- Once your site is online, our customer service manager and 24x7 service desk will make sure any incident is dealt with proactively and any downtime is minimized, in compliance with the service level agreement.
- We are not satisfied to simply keep your sites up, our team will work hard to proactively monitor the activity level of your site and suggest improvements via our continuous service improvement process.